Transcripts of all of the recordings are available. They can be requested by phone or via the email address below. The following link provides assisted information to individuals with Blind-Low Vision: Assistive Technology

Please let us know if you have specific needs that we can help you with. You can email info@thesecurechild.com or call 514-819-1528 for any additional needs.

Dr. Tamara Soles and the This Hour has 50 Minutes continuing education program do not discriminate against any person on the basis of race, color, gender, national origin, disability, religion, veteran status, sexual orientation, or age.

Dr. Tamara Soles is fully committed to conducting all activities in strict conformance with the American Psychological Association’s Ethical Principles of Psychologists. Dr. Tamara Soles will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content and in the treatment of program participants. The monitoring and assessment of compliance with these standards will be the responsibility of Dr. Tamara Soles in consultation with the members of the Advisory Committee.

While Dr. Tamara Soles goes to great lengths to assure fair treatment for all participants and attempts to anticipate problems, there will be occasional issues which come to the attention of the program administrator which require intervention and/or action. This procedural description serves as a guideline for handling such grievances.

When a participant, either orally or in written format, files a grievance and expects action on the complaint, the following actions will be taken.

1. If the grievance concerns a speaker (other than Dr. Tamara Soles), the content presented by the speaker, or the style of presentation, the individual filing the grievance will be asked to put his/her/their comments in written format. The CE Administrator (Dr. Tamara Soles) will then pass on the comments to the speaker, assuring the confidentiality of the grieved individual. The grievance will be reviewed and discussed between the CE Administrator and the speaker and appropriate action will be taken. If warranted the speaker’s course material will be immediately removed from the website for further review, revisions or permanent removal. The grieved individual will be notified in writing of the final determination. The grievance will be recorded and maintained for seven years.
2. If the grievance concerns Dr. Tamara Soles, the content of her CE Program offering, or the style of her presentation, Dr. Elizabeth Foley, an advisory committee member, will be the designated person to handle said grievance. If additional support is needed, Dr. Foley will take the matter to the advisory board as a group, excluding Dr. Tamara Soles, to determine the best resolution. The individual filing the grievance will be asked to put his/her/their comments in written format. If necessary, an Advisory Committee meeting will be called in order to review the complaints and determine what recommendations will be made to address the grievance. If warranted the speaker’s course material will be immediately removed from the website for further review, revisions or permanent removal. The Committee may also recommend actions outlined below in 3 (a, b, and c). The grieved individual will be notified in writing of the final determination. The grievance will be recorded and maintained for seven years.
3. If the grievance concerns a program offering, its content, level of presentation, or the technology related to the program activity offered, the CE Administrator will mediate and will be the final arbitrator. If the participant requests action, the CE Administrator will: 
   a) attempt to move the participant to another program offering or
   b) provide a credit for a subsequent program or
   c) provide a partial or full refund of the program fee.

Actions 3b and 3c will require a written note, documenting the grievance, for record keeping purposes. The note need not be signed by the grieved individual.

4. If the grievance concernsDr. Soles’ CE program, in a specific regard, the CE Administrator will engage Dr. Elizabeth Foley, advisory committee member, to arbitrate and will seek counsel from the Advisory Committee as needed.

Please contact Dr. Tamara Soles at info@thesecurechild.com to submit a complaint, or if you have additional questions.

As an APA-approved sponsor of continuing education, Dr. Tamara Soles is committed to the identification and resolution of potential conflicts of interest in the planning, promotion, delivery, and evaluation of continuing education. Consistent with concepts outlined in the APA Ethical Principles of Psychologists and Code of Conduct, potential conflicts of interest occur when an individual assumes a professional role in the planning, promotion, delivery, or evaluation of continuing education where personal, professional, legal, financial, or other interests could reasonably be expected to impair his, her, or their objectivity, competence, or effectiveness.

Potential Conflicts of Interest in the Planning of Continuing Education

Dr. Tamara Soles is responsible to identify, declare, and resolve any potential conflict of interest the Program may have in offering any specific program of continuing education. In the event of a potential conflict of interest, Dr. Soles will assume responsibility to resolve the potential conflict through the use of continual transparency including disclosure to the students. Dr. Tamara Soles may also confer with the Advisory Committee to determine whether the conflict of interest can be resolved or whether to remove that content or that instructor due to a conflict of interest that cannot be adequately resolved.

Dr. Tamara Soles requires that professionals participating in the planning of continuing education identify any potential conflict of interest they may have in the review, selection, development, delivery, or evaluation of that program and disclose the conflict or recuse themselves from any decision-making concerning that program. This is solicited in written format when the co-instructor agrees to the presentation and completes necessary information such as their credentials and biography. In the event of a potential conflict of interest, Dr. Tamara Soles will ensure that the individual recuses him or herself from the planning process.

Potential Conflicts of Interest in the Promotion of Continuing Education

When preparing promotional material for continuing education, Dr. Tamara Soles includes information concerning any financial support, including in-kind support, provided by another party. Dr. Tamara Soles also informs potential participants of any potential conflicts of interest an instructor. If there is no financial support or any potential conflict of interest or commercial support, Dr. Tamara Soles will ensure that is clearly stated in the promotional material. If information about financial support or any potential conflict of interest is not included in the promotional material prepared for continuing education, Dr. Tamara Soles will clearly indicate how a potential participant can secure that information. Policies all kinds are available for viewing on the course platform for each course activity and can be obtained via email, which will be indicated on all promotional material.

Potential Conflicts of Interest in the Delivery of Continuing Education

Dr. Tamara Soles requires that there is a process to clearly describe any financial support for a continuing education program at the time the continuing education program begins. Any other relationship that could be reasonably construed as a conflict of interest will also be disclosed. If there is no financial support or potential conflict of interest, Dr. Tamara Soles will ensure there is a process (e.g., a designated individual or a slide at the start of the presentation, documentation in materials) to clearly state any potential conflicts or absence of conflict at the time the continuing education program begins. One method that will be implemented is to have a disclosure statement that is written within each course activity platform online.

Dr. Tamara Soles. ( “we,” or “us”) respects your privacy and is committed to protecting it through this Privacy Policy.

Our privacy commitment is based on the ten principles contained in the Personal Information Protection and Electronic Documents Act (Canada) (“PIPEDA”).

This Privacy Policy governs your access to and use of http://www.drtamarasoles.com, including any content, functionality and services offered on or through drtamarasoles.com or our materials on the Flodesk, New Zenler and Teachable platforms, (the “Website”), whether as a guest or as a registered user.  This policy applies to Personal Information we collect on the Website and in email, text, forms or other electronic messages between you and the Website.

Please read the Privacy Policy carefully before you start to use the Website. By using the Website, you accept and agree to be bound and abide by the Privacy Policy. If you do not want to agree to the Privacy Policy, you must not access or use the Website.

Personal Information

Personal Information under PIPEDA is any information about an identifiable individual, but does not include the name, title, business address or telephone number of an employee of an organization.

Why do we collect Personal Information?

We collect Personal Information in order to provide legal information products to you. In addition, we distribute publications and offer workshops and seminars concerning legal issues of relevance to small business owners, which we provide as a service to you and others in the business community.

The Company collects your information in order to record and support your participation in the activities you select. If you register to download a PDF or resources, sign up for our e-mail list, and/or purchase a product from us, we collect your information. We use this information to track your preferences and to keep you informed about the products and services you have selected to receive and any related products and/or services.

How do we collect personal information?

We collect personal information only by lawful and fair means, and only collect personal information that is reasonably necessary for the legitimate purposes identified and for which consent has been obtained.

Information You Provide To Us. The Website provides various places for users to provide information. We collect information that users provide by filling out forms on the Website, communicating with us via contact forms, responding to surveys, search queries on our search feature, providing comments or other feedback, and providing information when ordering a product or service via the Website.

We use information you provide to us to deliver the requested product and/or service, to improve our overall performance, and to provide you with offers, promotions, and information.

Information We Collect Through Automatic Tracking Technology

As you navigate through our Website, we may use automatic data collection technologies including Google Analytics to collect certain information about your equipment, browsing actions, and patterns. This will generally include information about your location, your traffic pattern through our Website, and any communications between your computer and our Website.  Among other things, we will collect data about the type of computer you use, your Internet connection, your IP address, your operating system, and your browser type.

The information we collect automatically is used for statistical data and will not include personal information. We use this data to improve our Website and our service offerings. To the extent that you voluntarily provide personal information to us, our systems will associate the automatically collected information with your personal information.

Use of Cookies And Pixels

Similar to other commercial websites, our Website utilizes a standard technology called “cookies” and server logs to collect information about how our site is used. Information gathered through cookies and server logs may include the date and time of visits, the pages viewed, time spent at our site, and websites visited just before and just after our own, as well as your IP address.

The Company reserves the right to use technological equivalents of cookies, including social media pixels. These pixels allow social media sites to track visitors to outside websites so as to tailor advertising messages users see while visiting that social media website. The Company reserves the right to use these pixels in compliance with the policies of the various social media sites.​

Third Party Use Of Cookies

Some content or applications, including advertisements, on the Website are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

Email Information

If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received online, mail, and telephone. This also applies when you register for our website, sign up through any of our forms using your email address or make a purchase on this site. For further information see the email policies below.

Email Policies

We are committed to keeping your e-mail address confidential. We do not sell, rent, or lease our subscription lists to third parties, and will not disclose your email address to any third parties except as required by law. 

All e-mails sent by us will be in compliance with the Canadian Anti-Spam Legislation (“CASL”), including clearly stating who the e-mail is from and provide clear information on how to contact the sender. In addition, all e-mail messages will also contain concise information on how to remove yourself from our mailing list so that you receive no further e-mail communication from us.  Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by clicking on the unsubscribe link in the e-mail.

How do we use your information?

We use personal information for purposes of presenting our Website and its contents to you, providing you with information, providing you with offers for products and services, providing you with information about your subscriptions and products, carrying out any contract between you and the Company, administering our business activities, providing customer service, and making available other items and services to our customers and prospective customers.

From time-to-time, we may use the information you provide to us to make you offers to purchase products and services provided by third parties in exchange for a commission to be paid to us by such third parties. Should you opt to take part in such promotions, the third parties will receive your information.

From time-to-time, we may use the information you provide to us to display advertisements to you that are tailored to your personal characteristics, interests, and activities.

Disclosure of Information

As a general rule, we do not sell, rent, lease or otherwise transfer any information collected either automatically or through your voluntary action.

We may disclose your personal information to our subsidiaries, affiliates, and service providers for the purpose of providing our services to you.

We may disclose your personal information to a third party, including a lawyer or collection agency, when necessary to enforce our terms of service or any other agreement between you and the Company.

We may provide your information to any successor or assign in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company’s asserts and/or business.

We may disclose information when legally compelled to do so when we, in good faith, believe that the law requires it, or for the protection of our legal rights, or when compelled by a court or other governmental entity to do so.

Security Measures

We use appropriate security measures to protect against loss, theft, unauthorized access, disclosure, use or modification of personal information. Such measures will vary depending on the sensitivity, amount, format, nature and storage of the personal information and will involve, as applicable, physical, organizational and electronic security measures, including premises security, restricted file access, technological safeguards including security software and firewalls to prevent unauthorized computer access, and password and security policies.  In communicating with us, you should be aware that e-mail is not a fully secure medium.

Updating Information and Correcting Errors

Since we use your personal information to provide goods or services to you, it is important that the information be accurate and up-to-date.  If any of your information changes, is inaccurate or incomplete, please inform us so that we can make any necessary changes.

Access to Personal Information

We will respond promptly to any request for access to your personal information and will advise you of the cost, if any, prior to the retrieval of such records or information. We will not respond to requests for access to personal information that are frivolous, vexatious or repetitious.  In certain circumstances, we may be unable to provide access to some or all of the personal information that we hold about you.

Visitor GDPR Rights

If you are visiting this Website from within the European Union (“EU”), you are entitled to certain information and have certain rights under the General Data Protection Regulation of the EU which include the following:

We will retain any information you choose to provide to us until the earlier of: (a) you asking us to delete the information, (b) our decision to cease using our existing data providers, or (c) We decide that the value in retaining the data is outweighed by the costs of retaining it.

You have the right to request access to your data that we store and the rights to either rectify or erase your personal data.

You have the right to seek restrictions on the processing of your data.

You have the right to object to the processing of your data and the right to the portability of your data.

To the extent that you provided consent to our processing of your personal data, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based upon consent that occurred prior to your withdrawal of consent.

You have the right to lodge a complaint with a supervisory authority that has jurisdiction over issues related to the General Data Protection Regulation.

We require only the information that is reasonably required to enter into a contract with you. We will not require you to provide consent for any unnecessary processing as a condition of entering into a contract with us.

For more information about your rights as a website visitor from the EU and the GDPR, please see the European Commission website here – https://ec.europa.eu/commission/priorities/justice-and-fundamental-rights/data-protection/2018-reform-eu-data-protection-rules_en.

Privacy Policy Changes

We may change our Privacy Policy from time to time without notice.  Please check our Website for the most up-to-date version of the policy.

Questions, concerns or requests for access

If you have any questions or concerns regarding our Privacy Policy, please contact us as follows:

Privacy Officer Name and Contact Information
Dr. Tamara Soles
4150 rue Sherbrooke Ouest, Suite 210, Westmount QC H3Z1C2 Canada
tamara@thesecurechild.com

Effective Date of Updated Policy – April 5, 2022

If the podcast episode did not meet it’s learning objectives or you the continuing education did not meet it’s expectations, please email us and we will arrange a refund and a cancelation of your membership.